Tuesday, July 24, 2012

American Airlines provides a digital screen for passengers, is this revolutionary?

American Airlines announced they have in-seat entertainment, wi-fi and powerports available for all seats. Awesome. How about giving me free checked bags?! Why do I need a tv screen in the seat? I have a phone, Kindle and laptop...I would much rather have a free bag checked.

Businesses should give their customers things THEY want, not what the business THINKS they should want.

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